ak71's Privacy Policy

1. Introduction and Definitions

ak71 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") sets out how we handle the personal information of users of our website and related services.

In this policy, "personal information" means any information that can directly or indirectly identify a specific individual. "Processing" means any activity involving the collection, storage, use, disclosure, or deletion of information. "Platform" means ak71's website, mobile application, and related services.

By using our services you agree to the terms of this policy. To learn more about ak71 and our corporate background, please visit our About Us page.

2. Types of Information Collected

2.1 Identity Information

When you register an account, we collect your full name, date of birth, national ID or passport number, mobile number, and email address. This information is necessary to verify your identity and manage your account.

2.2 Financial Information

To process transactions, we collect account numbers or identifiers associated with payment methods such as bKash, Nagad, Rocket, or bank accounts. Full payment card details are not stored on our servers.

2.3 Technical Information

When you use our platform, certain information is collected automatically, including:

• IP address and device identifiers
• Browser type and operating system information
• Date, time, and duration of access to the platform
• Pages viewed and session behaviour logs
• Referral URLs and clickstream data

2.4 Transaction Information

Records of deposits, withdrawals, betting activity, and bonus usage are logged in our system. This is necessary to maintain account transparency and an audit trail.

3. How Information Is Collected

We collect information in the following ways:

3.1 Directly Provided

Information is collected directly from you when you create an account, complete a verification form, contact our support team, or take part in promotional activities.

3.2 Automated Methods

Technical information is collected automatically through our server logs, cookies, and similar tracking technologies. This data is used to improve the user experience and monitor site security.

3.3 From Third Parties

Payment processors and identity verification service providers may supply us with certain information. In such cases, those third parties operate under their own privacy policies.

4. Purpose of Using Information

ak71 uses collected personal information for the following purposes:

• Account Management: To carry out registration, identity verification, and the login process.
• Financial Transactions: To process deposits and withdrawals and keep transaction records.
• Service Improvement: To analyse and improve the performance of the platform.
• Support: To resolve user complaints, questions, and issues.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Bonuses and Promotions: To provide applicable offers and cashback benefits.
• Communications: To notify users of important account updates and service changes.
• Legal Compliance: To meet applicable legal obligations.

We will never use your information for any purpose outside this list, and we will not send it to third parties for marketing purposes without your prior consent.

5. Disclosure and Sharing of Information

ak71 does not sell your personal information to third parties. Information may be shared only in the limited circumstances described below:

5.1 Service Providers

Trusted service providers engaged for payment processing, identity verification, and technology infrastructure management may access certain information. These organisations operate under strict confidentiality agreements and may not use the information outside those agreements.

5.2 Legal Obligations

If disclosure of information is legally required by a valid order or investigation from a competent authority or court, ak71 will comply with that order. Where possible, we will endeavour to notify you in advance.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance of any such change.

6. Data Retention and Security

ak71 applies industry-standard technical and administrative measures to protect your information. These include:

• Securing data transmission through SSL (Secure Socket Layer) encryption.
• Encryption of sensitive information stored on servers.
• Access controls — only authorised staff may access specific data.
• Regular security audits and vulnerability assessments.
• Data breach detection and rapid response procedures.

6.1 Retention Period

Information is retained for the entire period your account is active and, after the account is closed, for as long as required by legal obligations. Financial transaction records are generally kept for a longer period, as they may be needed for legal and audit purposes.

In the event of a data breach, we will notify affected users as soon as possible and take immediate protective measures.

7. Cookie Policy

Our platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions and security functions; these cannot be disabled.
• Functional Cookies: Help remember your preferences, language, and settings.
• Analytics Cookies: Collect site usage statistics to help improve the service.

7.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, doing so may cause some features of the platform to not work correctly.

8. User Rights

As an ak71 user, you have the following rights:

• Access: The right to request a copy of the information we hold about you.
• Correction: The right to request that inaccurate or incomplete information be corrected.
• Deletion Request: The right to request deletion of your information in certain circumstances, although legal obligations may limit this request.
• Objection to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw any previously given consent at any time.

To exercise these rights, please contact our support team. Answers to common questions about account management can also be found in our FAQ section.

9. Protection of Minors

All casino and betting activity on ak71 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we receive credible information that a minor has created an account, that account will be suspended immediately and the associated information will be deleted. To read our full position on responsible gaming and the protection of minors, please visit the Responsible Gaming page.

10. Policy Changes

ak71 may update this privacy policy from time to time. Changes will be communicated by updating the "Effective Date" noted above, and for significant changes, by direct email notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend that you visit this page regularly.

The content of this policy is consistent with our Terms and Conditions. In the event of any conflict between the two documents, the Terms and Conditions will take precedence.

11. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact our support team:

• Live Chat: Via 24/7 live chat within the platform (in Bengali and English)
• Email: [email protected]

We generally respond to information-related requests as soon as possible. Your privacy matters to us and we treat every request seriously.